The short version
Placement fees are non-refundable advertising spend. When you pay, you buy a live position for 30 days — whether or not you get traffic, and whether or not you are later outbid.
Automatic full refunds (no action needed)
If another brand takes your chosen slot while you are completing checkout, your payment is refunded automatically in full and your listing is not activated. You will receive a confirmation email from us and the refund from Dodo.
Operator discretion
Within 48 hours of a payment, we will consider full-refund requests for clear errors: duplicate charges, accidental purchases, or a listing we cannot approve. Email support@d2cbid.lol with your order reference.
After 48 hours, or once a placement has served, fees are non-refundable. If we remove a listing for breach of our Terms (prohibited content, misleading information), no refund is issued.
Chargebacks
Please contact us before disputing a charge with your bank — we resolve genuine issues quickly. Chargebacks filed without contacting us result in immediate suspension of the related listing and account.
How refunds arrive
Refunds are issued through Dodo to the original payment method and typically appear within 5–10 business days depending on your bank.